1. How do I place an order?
Select the product you would like to purchase, add it to your shopping cart, and proceed to checkout.
Enter your shipping and payment information and complete your order.
You will receive an order confirmation after your purchase is successfully completed.
2. Do you offer free shipping?
Yes.
We offer Free Standard Shipping for eligible U.S. orders.
Shipping Cost: $0.00
3. How long does shipping take?
Orders are generally processed within 1–3 business days.
Standard delivery is generally 3–7 business days after processing.
Delivery times may vary due to carrier delays, weather, holidays, or other circumstances.
4. Will I receive tracking information?
When tracking information is available, it will be provided after your order has been shipped.
5. Can I change or cancel my order?
Orders may be changed or cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled, but you may request a return according to our Refund & Return Policy.
6. How long do I have to return an item?
Return requests should generally be submitted within 30 days of delivery.
Products must meet the applicable return eligibility requirements.
7. Who pays for return shipping?
Customers are responsible for return shipping costs when the return is due to preference, incorrect product selection, or change of mind.
If the item is damaged, defective, or incorrect, please contact customer service so we can review the situation.
8. When will I receive my refund?
After the returned product is received and inspected, approved refunds are generally processed within 5–10 business days.
The actual time may vary depending on your bank or payment provider.
9. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery.
Provide:
- Order number
- Description of the problem
- Photos of the product
- Photos of the packaging when applicable
We will review the information and provide an appropriate solution when applicable.
10. How can I contact customer service?
Email: [email protected]
Phone: 1-800-222-0544
Address: 608 NE 19th Avenue, Portland, OR 97232, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)