Last Updated: August 28, 2026
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the terms below.
Return Period
We accept return requests within 30 days of delivery.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should include the original packaging, tags, and accessories when applicable.
- The product must not have been damaged through misuse, improper care, or normal wear and tear.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn, washed, altered, or damaged.
- Personalized or customized products.
- Clearance or final-sale items.
- Products that cannot be returned for hygiene or safety reasons.
How to Request a Return
Please contact our customer service team before sending any product back.
Please provide:
- Order number
- Product name
- Reason for the return
- Photos of the product if it is damaged or defective
Do not send products to the return address before receiving return instructions or approval.
Return Shipping
Customers are responsible for return shipping costs when the return is due to preference, incorrect product selection, or change of mind.
If an item is damaged, defective, or incorrect, please contact customer service so we can review the situation and determine an appropriate solution.
Refund Process
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after approval. The exact time may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the product and packaging
We will review the information and provide a replacement or refund when applicable.
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled, but you may request a return according to this policy.
Return Address
608 NE 19th Avenue
Portland, OR 97232
United States
Contact Information
Phone: 1-800-222-0544
Email: [email protected]
Address: 608 NE 19th Avenue, Portland, OR 97232, United States